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Contact

Customer Service

For questions regarding a product, shipping, or tracking, please contact:

EXCHANGES ARE PERMITTED IF OUR STOCK ALLOWS IT. RETURNS ARE NOT PERMITTED.


EXCHANGES ONLY WITHIN 10 DAYS OF RECIEVEMENT. ONLY 1 EXCHANGE IS PERMITTED. AFTER THE EXCHANGE ALL SALES FINAL. ALL GARMENTS MUST BE IN ORIGINAL CONDITION.

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. 

TO REQUEST AN EXCHANGE, WE REQUIRE AN EMAIL WITH WHAT YOU PURCHASED, ORDER #, ITEM RECEIVED, AND ITEM YOU WANT TO EXCHANGE FOR. 

IF YOU NEED TO EXCHANGE THE ITEM, SEND US AN EMAIL DIRECTLY AT info.shapesusa@gmail.com

SHAPES - is not responsible for paying additional VAT charges for customs clearance. All customs is separate from the shipping cost and is out of our control. We cannot lower the value of orders to avoid potential customs. 

 

Lost shipments from doorsteps/mailboxes/parcels are not the responsibility of SHAPES and claims must be made by the customer to the appropriate carrier.

 

If there is an error on our part (due to wrong size or damage), please email us.

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